Service	Contractor details	Order form and deadline
Accommodation	Hotel Map	Visit the website for discounted hotels and deals - https://www.hotelmap.com/pro/MQQKG ASAP* *To guarantee availability
AV	Please order any additional AV with EventProAV. Contact: Carl Wilkes Email: hiredesk@eventproav.co.uk Telephone: 0044 (0)1827 250500	Please use the Event Pro pricelist and email hiredesk@eventproav.co.uk
Carpet & flooring	Please order carpet and flooring through Event Exhibitions using the below link and event reference. Link: www.eventexhibitions.co.uk/access Reference: bbwf2017	29th September BBWF Flooring Pricelist 2017
Catering	The Capital Catering team can assist with your catering requirements for your stand/meeting room. Phone : +49 30 3038 2993 E-Mail : cateringservice@capital-catering.de	ASAP* - 29th September Please use the BBWF - Capital Catering Order Form to place your order cateringservice@capital-catering.de *To guarantee availability
Cleaning	Cleaning services for your stand can be organised with the venue. Please note that shell scheme stands include basic cleaning. Please note space only stands will need to arrange their own cleaning and cleaning is not included.	15th September Please use the BBWF Stand Cleaning Order Form and send the completed form to fair-service@messe-berlin.de
Electricity	Please order electricity through Event Exhibitions using the below link and event reference. Link: www.eventexhibitions.co.uk/access Reference: bbwf2017	29th September Alternatively, please use the BBWF Electricity order form to place your order.
Fascia Nameboard	Please order fascia name boards through Event Exhibitions using the below link and event reference. Link: www.eventexhibitions.co.uk/access Reference: bbwf2017	29th September Alternatively, you can use this BBWF Name board Order Form and email a completed copy to orders@eventexhibitions.co.uk
Furniture	Please order furniture through Event Exhibitions using the below link and event reference. Link: www.eventexhibitions.co.uk/access Reference: bbwf2017	29th September
Graphics	Please order graphics through Event Exhibitions using the below link and event reference. Link: www.eventexhibitions.co.uk/access Reference: bbwf2017	29th September BBWF 2017 Graphics Pricelist and Order Form
Hostesses	Please order hostesses services directly with the Messe Berlin.	29th September Please call +49(0) 30 3038 1435 to book hostesses directly from the venue.
Internet	Please order internet services directly with the Messe Berlin.	29th September Please use the BBWF Internet Order Form to place your order and send the completed form to fair-service@messe-berlin.de
Lead Retrieval / Data Scanner	Further details coming soon	Further details coming soon
Parking	There are visitor parking and container parking services available at the Messe Berlin. The type of parking needed will be dependent on the size of your vehicle.	BBWF Exhibitor Parking BBWF Container Parking You can also contact the venue here for further help: kartenservice@mb-capital-services.de
Unloading	Unloading at the Messe Berlin requires the driver to leave a deposit dependant on the size of the vehicles.	Please download the BBWF Traffic Guidelines here.
Rigging	Please request access to rigging services directly with MB Capital Services.	22nd September Please use the BBWF – Request Rigging Access to place your order and send the completed form to info@mb-capital-services.de
Security	Please request additional stand security from the Messe Berlin.	22nd September Please download the BBWF – Additional Security form here and return the completed form to fair-service@messe-berlin.de
Shipping/Forklift/Empties Storage	Exhibition Freighting GSM. We strongly recommend the use of the Official Freight Forwarder / Onsite Handler, Exhibition Freighting GSM for any shipping or exhibit handling requirements. They can provide services to collect your shipment from your premises and deliver to you stand, or receive it in Berlin at the advance warehouse prior to the event. Please contact EF-GSM for details of the warehouse address and the applicable handling charges	ASAP* Contact Information for EF and Further Info Sheet *To guarantee availability
Stand fitting	Please order additional stand fitting through Event Exhibitions using the below link and event reference. Link: www.eventexhibitions.co.uk/access Reference: bbwf2017	29th September BBWF Standfitting Pricelist 2017
Bespoke Design for Space Only Stands	Please visit the bespoke design tab on the portal for space only stand design. Link: www.eventexhibitions.co.uk/access Reference: bbwf2017	25th August Instructions for space only stand design document
Other	Should the service you need not be in this list please contact us.	The BBWF team: rebecca.smith.gb@knect365.com leah.savage@knect365.com

Registration for BBWF is now live!

Please follow the link below to register your passes.
https://secure11.eventadv.com/broadband-world-forum/exhibitor-login.aspx

Your log in details would have been sent to you by either Rebecca or Leah. If you have not received your log in details please contact either rebecca.smith.gb@knect365.com or leah.savage@knect365.com

Please download the BBWF Marketing Tool Kit here and for any additional marketing enquiries please get in touch with Katherine.Murphy@KNect365.com.

Access – Loading & Unloading

The Messe Berlin require anyone loading and unloading directly in and out of the venue to abide by the BBWF Traffic Guide. This guide details how the Messe require a deposit and a time allocation (generally of two hours) when delivering goods. All companies who require access must leave this deposit to agree they will be in and out of the loading bay within the allotted time period they have scheduled. Should you need more than the standard two hours please get in touch with the logistics@messe-berlin.de.

With this in mind we highly recommend you use Exhibition Freighting to minimise the chance of losing your deposit. Please see full contact information for Exhibition Freighting in the services section of this manual.

Please also download the Exhibition Grounds Map and Berlin Messe Location Plan for your contractors to use where needed.

Accommodation & Travel

If you require accommodation for the event, please follow the link below to view the view rates and availability of hotels in Berlin.

Getting from the airport to the exhibition grounds

For those arriving from Berlin's international airports to the fairgrounds, you can use the Messe Berlin’s integrated route planner showing the options with various public transport. You can subscribe to all options your personal route in an overview. In addition, the estimated duration and the approximate travel costs are reported. Please follow this link to use the route planner: www.messe-berlin.de/en/Visitors/ArrivalDeparture/Arrival/

Airlines

oneworld® is pleased to be the official airline alliance of Broadband World Forum 2017.

As a registered attendee, you can access discounted flights for travel to this event

Book your flights

take advantage today

Visit www.oneworld.com/events, select 'Attendee' and enter event code OW98A17 to access our online booking tool.

ATM & next closest bank

There is an ATM in the entrance hall 21

The next and closest bank is Hypo-Bank located at the Ernst-Reuter-Platz 9 10587 Berlin

Tel: +49 / 30 34 006-0

Audio-Visual

Broadband World Forum’s preferred supplier for all Audio-Visual requests is EventPro AV. Full contact details and a pricelist can be found in the Services section of this manual.

Business Centre

The Business Centre on the Exhibition Grounds at the Messe berlin is located in Großer Stern, 3. Floor, Entrance: Hall 20/21. The center is open daily in accordance with the organizers opening hours.

If you need to contact anyone from the business center, please email business-center@messe-berlin.de or call +49(0)30/3038-4123 to 4125.

Please download a FULL PRICELIST of the services available at the Business Centre here.

The Business centre is located in the entrance hall 21. You find the price list in our service manual.

Opening times would be suggested as following:

23 October - 09:00 – 18:00 h

24 October - 09:00 – 18:00 h

25 October - 09:00 – 18:00 h

26 October - 09:30 – 16:00 h

The languages spoken be English and German.

Carpet

Carpet will not be provided for space only stands. You will be required to provide your own flooring. Carpet is provided for shell scheme stands and all aisles around your stand will be carpeted. Please order carpet and flooring through Event Exhibitions using the below link and event reference.

Website: www.eventexhibitions.co.uk/access

Reference: bbwf2017

Car Parking for Private Cars

Our traffic guidance system takes you directly via the city motorway system to the intersection at "Autobahn Dreieck Funkturm". At this junction, take the "Messedamm" exit.

A total of 12,000 parking spaces are available on and around the grounds. The multistorey car park of ICC Berlin has additionally opened outside the event times. During major events a free shuttle bus will take you from your car to the exhibition grounds and back.

Parking Pass Form

Catering

Your contact for all questions and inquiries regarding catering is our team from Capital Catering:

Sophie Wilhelms

Tel: 0049/30/30 38-2964

wilhelms@capital-catering.de

Children

No access for children during builds up and break down.

Access during the show time – minimum age 16. If under 16 only with accompaniment of an adult.

Cleaning

Broadband World Forum is a very busy event and as a result litter can accumulate. It is your responsibility to keep your stand clean throughout the event. All gangways and public areas will be cleaned each night. We ask that any rubbish be placed in a rubbish bag and left within the aisle at the end of each day for the cleaning team to dispose of.

The venue will provide general vacuum for all booth floor carpet after daily activities. Should you wish to order additional cleaning services for your stand itself please use the BBWF Stand Cleaning Order Form and send the completed form to fair-service@messe-berlin.de

Please note space only stands will need to arrange their own cleaning and cleaning is not included.

Competitor Policy

Please note your competitor may also be at the event and located near you. If you want to find out who is located near you or discuss this further, then please contact your account manager.

Damage

Exhibitors are responsible for the cost of the repairing and/or replacing any damage to the venue, whether caused by themselves, their agents, contractors, sub-contractors or by any person’s employment or engaged on their behalf. Any exhibitor found damaging the walls, carpets and/or any structure on the property will be charged with the replacement value of such items.

Deliveries - Shipping to BBWF 2017

Please note, KNect365 cannot be responsible for accepting or receiving any shipments on the exhibitor’s behalf.

We also do not recommend sending the shipment direct to your stand as the venue, Knect365 or Exhibition Freighting GSM will not sign for the goods on your behalf. If you chose to do this, you must be onsite to receive and sign for the shipment yourself at the time it arrives.

We strongly recommend the use of the Official Freight Forwarder / Onsite Handler, Exhibition Freighting G.S.M. for any shipping or exhibit handling requirements. They can provide services to collect your shipment from your premises and deliver to you stand, or receive it in Berlin at the advance warehouse prior to the event. Please contact EF-GSM for details of the warehouse address and the applicable handling charges.

Please ensure you have all the tracking numbers and details of your shipment with you at BBWF, so you may pursue this if there are any problems with your shipment / delivery.

Contact: Dave Bennett
Exhibition Freighting G.S.M. / EF-GSM
Tel: +44 (0) 1732 885 131
Fax: +44 (0) 1732 886689
dave@ef-gsm.com
http://ef-gsm.com

Duration

All exhibitors must staff their stand throughout the event open times. Failure to comply may result in a penalty charge being levied.

Emergency & Fire Procedures

Evacuation Procedures

An evacuation of one or more halls will be required in situations, when persons might be in danger as a result of an emergency, such as fire or technical disturbances. Depending on the situation the evacuation can be a total or a partial one. The decision for an evacuation is being made by Messe Berlin emergency management together with the event organizer or by the supervisors of the fire brigade or police. In the event of an evacuation an announcement will be heard within the halls concerned, in addition to that the participants are asked to leave the building by security staff.

• Please stay calm!
• Leave the halls directly by using the green marked exits.
• Help other persons that can’t help themselves (i.e. disabled persons)
• Don’t use elevators!
• Follow the instructions of the staff.
• Go directly to the assigned meeting point, you will be directed by the staff

Event of a Medical Emergency

In the event of an accident or an emergency contact a member of staff or dial +49 30 3038-8111.

Exhibitor Service

From Saturday onwards one of our staff will be supporting the customer counter which will be set in the Business Center Entrance hall 21. This service will be free of charge to you. All technical equipment needed for our on-site service (pc and telephone) will also be organized and paid by Messe Berlin.

Main contact for the customer service:

Bettina Dietzsch

Tel: 0049/30/30 38-1465

dietzsch@mb-capital-services.de

Exhibiting Rules and Regulations

No stand build or exhibition item and or elements of can exceed 3m in height without prior written consent from the Operations Team and an a RSE report will be required from local contractor. If you think that your stand will be higher than 3m please contact the Operations Team as soon as possible. Stands which exceed 3m in height without prior consent will not be allowed to proceed at the event.

Exhibitors must conduct all business from their stand, i.e. not in the aisle or in public areas. This includes handing out literature and other promotional materials. No rigging or suspended banners will be allowed without prior written approval from the Operations Team.

Your participation in the event is at your own risk, in every aspect, including damage to or loss of exhibits from any cause and at any time.

Please look after the venue and take care when building and breakdown your stand. It is not permitted to screw, glue, paint or in any other way cause damage to buildings or equipment. If you damage the interiors/ building components, we will be obliged to invoice you accordingly.

If you fail to remove stand materials and your own carpets from the stand, we will ensure that they are removed and environmentally sorted. You will be invoiced for this service.

Tradesmen who paint your stand must use the rinse basins provided for cleaning brushes etc. Also, remember to lay protective covering on the floor, so that carpets and floors are not damaged by paint etc.

Make sure that your stand build-up and exhibition materials remain within the stand area during the exhibition for the sake of cleaning, escape routes etc.

Avoid lights, sounds, smells etc. which can irritate your neighbors. This also applies to the distribution of products/food which require extra cleaning of the aisles. If you have to play music/ show films, then remember to inform your neighbors about which sound demos you will be carrying out as well as when and for how long.

Vehicle maximum permissible speed limit in the Centre is 15km/h. Do not walk on vehicle road when walkways are demarcated.

Furniture

Furniture is not included in your stand package unless otherwise stated in the Stand Package section of this manual. Furniture for your stand can be ordered through our preferred contractor Event Exhibitions Services. As an exhibitor, you will have been sent a link to an online portal to order all requirements for your stand. You can check this in the services section of this manual.

Furniture orders should be made in advance as only limited stock will be available to order and pay for during the build-up days. Furniture will be delivered to your stand during the build-up days of the show. We highly recommend someone is present to receive delivery of your furniture as lost or missing items cannot be replaced and you will be charged for loss of items.

Graphics

Artwork Spec

Artwork Dims - Inserted & Stretch Fabric Banners

BBWF Stand Cleaning Order Form

Graphics for your stand can be ordered through our preferred contractor Event Exhibitions Services. As an exhibitor, you will have been sent a link to an online portal to order all requirements for your stand. You can check this in the services section of this manual.

Insurance

Contractors are required to carry out and maintain public liability insurance in respect of the contractor’s liability for death or injury to any persons, or loss or damage to property arising from the performance of the services in a sum not less than HK$10 million for any single claim, unlimited in aggregate. In addition, a contractor should carry out and maintain valid and adequate insurance against theft, fire, damage to property, accidents, natural calamities, acts of God and such other risks normally insured against by a reasonable person in the position of the contractor, or as the Organiser may require, in connection with, inter alia, contractor’s property (including all equipment, fittings, furniture, materials and other facilities used or provided by the contractor in the performance of the Services) and the performance of the services.

Interactive

Informa prides itself on delivering experiential events to its visitors. Creating inspiring and engaging experiences within your space is key to having a successful event; most exhibitors have highly engaging activity to capture visitors’ attention, so you need to make sure you do too. Make your stand come to life by offering activities or demonstrations that visitors can get involved in and be inspired to find out more.

IT

Please be aware that Wi-Fi is provided in the halls for visitor browsing only. If your stands require internet, this must be ordered direct as the Wi-Fi is not appropriate for stands.

Lifting equipment

Trollies and manual handling equipment will not be available for general use at the venue; please make your own arrangements and ensure you have enough manpower to transfer goods to your area. Be aware that some of the exhibition stands are a fair distance from entrances.

Please contact our exclusive logistics contractor Exhibition Freighting if you have any specific needs. Only lifting equipment from Exhibition Freighting are permitted to enter the halls.

Contact: Dave Bennett
Exhibition Freighting G.S.M. / EF-GSM
Tel: +44 (0) 1732 885 131
Fax: +44 (0) 1732 886689
dave@ef-gsm.com
http://ef-gsm.com

Rigging

All rigging requirements are ordered through The Messe, Berlin. You are not permitted to appoint your own contractor for any rigging services. Please contact the details below to order all your rigging requirements.

Please use the BBWF – Request Rigging Access to place your order and send the completed form to fair-service@messe-berlin.de by the 22nd September.

Security

Please do not leave briefcases/handbags unattended on your stand. All bags should be place out of general view inside cupboards or office areas, unattended briefcases, backpacks and packages will pose and be treated as a security risk. Exhibitors should not leave their stands unattended.

In case you observe some unusual incident (i.e. unattended luggage, suspicious persons, a theft…), please contact the security department immediately by phone +49 30 3038-4100 or address the next security guard directly.

Service Desk

A service desk for onsite orders will be in the Messe Berlin halls. This will be open for the duration of build and the event., exact location to be confirmed.

Storage

Unless specified, there will be no storage facilities available at the event so please make your own arrangements for packing cases, boxes and excess literature.

Sustainability

The Messe Berlin and Broadband World Forum are working together to optimize the sustainability of this event. The Broadband World Forum events team are striving to make the event as green as possible, using water coolers, locally sourced food and recyclable materials where possible throughout the event.

The Messe Berlin itself places a high priority on protecting nature and conserving natural resources. The company makes every effort to use resources sparingly and practice environmental protection based on the principle that economic thinking and actions can achieve environmental benefits.

For example, there are 2 combined heat and power plants on the Messe Berlin grounds are an economical, environmentally-friendly energy source. The Messe Berlin also have selected a waste disposal company that has ISO 9001 certification and uses state-of-the-art waste disposal systems and equipment. You can read the Messe Berlin’s full Sustainability policy here.

Vehicles

For any vehicle being brought into the exhibition, you will need to seek approval from your Operations Manager (Leah or Rebecca). You will also need to provide us with H&S pack (please see the Health and Safety tab) and as per the Messe restrictions, all vehicles must have a maximum gross axle weight rating of 8 t

Please observe that:

Vehicles with internal-combustion engines may only be exhibited in the halls on condition that:

The contents of the vehicle’s tanks shall be reduced to the minimum level required to drive the vehicle into and out of the area and, wherever possible, the tank caps shall be locked. Depending on the event in question and the location of the exhibit, other safety measures may be required, such as rendering fuel tanks ineffective, disconnecting batteries and/or the posting of security guards.

Venue Address

Messe, Berlin
Messedamm
22, 14055 Berlin
Germany

Wristband Policy for Built and Break

People engaging in booths erection and dismantling in exhibition are required to redeem a wristband at a Wristband Redemption Counter, the wristband must be worn on the wrist.

People must present the wristband to the security guards at the entrance to gain access into hall. Failure to present valid wristband at the entrance or in halls will not be allowed to work in the halls and will be asked to leave the halls immediately.

The Wristband Redemption Counter is operated on both built up and breakdown days.

Waste

Any exhibitors wishing to use waste disposal services must order these by Friday 29th September 2017. Please use the PDFs below to place your order.

PER-Waste-disposal.pdf

PER-Waste-disposal_Reg.pdf

PER-Waste-disposal-constr-dism.pdf